IT creates new opportunities for innovation in products and services. Services which used to be delivered in person can now be delivered over networks. Among the key levers are:
- resequencing: including parallel processing of data-bases
- simultaneity: making information instantly available in several systems
- time extension: offering 24 hour a day; 365 days a year service
- portability: taking service and products closer to the user
- reusability: using information captured for one purpose (e.g. transactions), and using for others (e.g. customer targeting)
IT services and facilities are made available to all Daman employees based on the user request which may be either an IT service request or an IT facility request.
• Providing a new employee access to Daman owned applications, systems and network resources, including the data stored therein. The access given is based on the employee position as well as his/her job assigned responsibilities.
• Updating an employee access privileges in the case of employee transferred to a new position in a different department, depending on the new position needs and responsibilities his/her access privileges must be reviewed and appropriate action taken.
• Revoking access for employees terminating their relationship with the company.
• Providing IT technology support to all Daman end-users accessing Daman owned applications, systems and network resources
• Planning and coordinating projects based on internal business requirements for all Daman business units.
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