IT Services Team&Support
IT Infrastructure Team
· Serves as a first line contact to get assistance and support with all IT services and facilities requests and offers the end-users the convenience of a single point of contact to manage and follow-up any IT service and facilities related requests.
· Keeps track of IT assets and record of all issued I.T. facilities to each Daman User and coordinate with the Finance Department in order to execute the transfer of accounts.
· Ensure more secure IT operating and professional environment by establishing standard policies and procedures in support Daman employee’s job assigned responsibilities.
· Responsible in planning & designing adaptable physical infrastructure to maximize the effective space utilization of all Daman technology areas within the facility for future expansion or reconfiguration of Daman facilities.
· Implementing Policies and Procedures to be able to maintain Daman’s high standards, specifically with Information Technology and Information Security aspect.
· Day to day operation monitoring.
· Infrastructure and system maintenance support.
IT Applications · Design, analysis and development of the light applications according to the business requirements
· Management, integration and administration of the applications
· Identification and resolution of potential malfunctions of applications
· Change and Release Management of Mednext and Documentum
· Second level support for Mednext and Documentum
· Second and third level support for in-house applications
· Report management
· Contribution to quality improvement of IT processes at Daman
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